24/7 Emergency Assistance
We are here for you – around the clock, 7 days a week. Studying abroad can be overwhelming: that's why StudiStep is reachable for you 24 hours a day. You are never alone.
Your safety is our priority
As an international student in Germany, you face many new challenges. The language, the bureaucracy, the healthcare system – much of it works differently than in your home country. When a problem arises in the middle of the night, you need someone to help you. That is exactly what our 24/7 Emergency Assistance is for.
Our multilingual team speaks Turkish, German and English and understands the specific needs of international students. Whether it's a medical emergency, problems with your accommodation, or an urgent matter with the authorities – we help you quickly and without complications.
We help with
We are reachable day and night in these areas.
Medical Emergencies
Doctor, hospital, pharmacy
Accommodation Problems
Lockouts, damage, conflicts
Lost Documents
Passport, visa, residence permit
Legal Questions
Authorities, contracts, deadlines
Personal Crises
Stress, overload, homesickness
Languages
Turkish, German, English
Why 24/7 Emergency Assistance?
Because problems don't stick to opening hours.
Always Available
Whether it's 3 a.m. or the weekend – our team is here for you around the clock. One call is enough, and we take care of your problem.
Multilingual Support
We speak your language – Turkish, German and English. This way you can clearly explain your problem, and we can help you effectively.
On-Site Help When Needed
In serious emergencies, we can also be there in person – whether at the hospital, at the police station, or with other authorities.
Important emergency numbers in Germany
You should always keep these numbers close at hand.
110
Police
For crimes, accidents with injuries, acute danger
112
Fire Department & Ambulance
For fires, medical emergencies, serious accidents
116 117
Medical On-Call Service
Outside surgery hours, when it's not an emergency
StudiStep Emergency Assistance
24/7 for all questions and issues around your studies
We help you in these situations
No matter when, no matter where – call us.
Medical Emergencies
You've fallen ill and don't know where to turn? We help you find the right doctor, accompany you to the hospital, or explain how the German healthcare system works.
Accommodation Problems
Locked out at midnight? Water damage in your apartment? A dispute with your landlord? We are here for you and help you find a quick solution.
Lost Documents
Lost your passport? Residence permit stolen? We explain the next steps and help you communicate with authorities and embassies.
Safety Concerns
Do you feel unsafe or have you become a victim of a crime? We support you in contacting the police and accompany you through the process.
Authorities & Deadlines
Missed an important deadline? Problems with the immigration office? We help you clarify the situation and take the right next steps.
Personal Crises
Sometimes everything gets to be too much. Homesickness, stress, overload – we are here for that too. We listen and help you find the right support.
Languages
Turkish – Turkish
German – German
English – English
Español – Spanish
Do you have further questions?
Visit our FAQ page for answers to frequently asked questions.
Go to FAQ Page